However, the WOs are not getting assigned to any warehouse resource automatically.

Issue Description:

• Warehouse Tasks are created

• Warehouse Orders are generated

• Queue is determined

• But no resource is assigned

• RF users do not see any work in their queue

• Manual assignment works

System Behavior:

• No error message is displayed

• WO status remains open

• Resource is active and logged in

• Queue appears correctly configured

Checks Already Performed:

• Queue determination maintained

• Resource group assigned

• Warehouse Order Creation Rule (WOCR) verified

• No short dump in system

• No blocked queues in SMQ1 / SMQ2

Despite this, automatic WO assignment is not happening.

My Questions:

• What are the most common reasons why Warehouse Orders are not assigned to resources automatically?

• Which configuration settings influence WO-to-resource assignment?

• How does queue, resource group, and activity area impact assignment?

• What is the correct troubleshooting sequence in production?

• Are there common settings that are usually missed?

Looking for a practical troubleshooting guide based on real project experience.

Business requirement:

• Warehouse Orders (WO) should be created in such a way that workload is evenly distributed across available resources.

• System should not assign multiple heavy WOs to the same picker while other resources are idle.

• WO creation should consider:

  • Number of open tasks per resource

  • Resource capacity

  • Queue priority

• If a resource is overloaded, new WOs should automatically be assigned to another suitable resource.

Current setup:

• Queues are configured

• Resource groups are maintained

• WO creation rules are active

However, workload balancing is still not working effectively in practice.

Questions:

• What is the best design approach in SAP EWM to balance picker workload during automatic WO creation?

• Which configuration objects influence this behavior the most (queues, WOCR, resource groups, labor management)?

• Are there any standard BAdIs or enhancements used in real projects to control WO assignment dynamically?